Post by Admin on Mar 24, 2017 15:37:26 GMT
Ofcom announces plans for automatic broadband compensation (which.co.uk 24 Mar 2017)
Final decision due by the end of the year
Customers who receive a poor service from their landline or broadband provider could receive automatic compensation under new proposals.
Compensation proposals
Delayed repair following loss of service: £10 for each calendar day, after two working days, that the relevant service is not repaired.
Delayed provisions: £6 for each calendar day beyond the promised start date.
Missed appointments: £30 per appointment missed or cancelled with less than 24 hours’ notice.
The proposals apply to fixed broadband and landline telephone services only. Compensation levels would be set by Ofcom. Details at:-
www.which.co.uk/news/2017/03/automatic-broadband-compensation-proposed/ (which.co.uk 24 Mar 2017)
www.ofcom.org.uk/about-ofcom/latest/features-and-news/automatic-compensation (ofcom.org.uk 24 March 2017)
www.ofcom.org.uk/__data/assets/pdf_file/0030/98706/automatic-compensation-consultation.pdf (PDF)
www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation (ofcom.org.uk 24 March 2017 and Ends 5 June 2017 at 5pm)
Ofcom will publish their decision statement around the end of the year.
Final decision due by the end of the year
Customers who receive a poor service from their landline or broadband provider could receive automatic compensation under new proposals.
Compensation proposals
Delayed repair following loss of service: £10 for each calendar day, after two working days, that the relevant service is not repaired.
Delayed provisions: £6 for each calendar day beyond the promised start date.
Missed appointments: £30 per appointment missed or cancelled with less than 24 hours’ notice.
The proposals apply to fixed broadband and landline telephone services only. Compensation levels would be set by Ofcom. Details at:-
www.which.co.uk/news/2017/03/automatic-broadband-compensation-proposed/ (which.co.uk 24 Mar 2017)
www.ofcom.org.uk/about-ofcom/latest/features-and-news/automatic-compensation (ofcom.org.uk 24 March 2017)
www.ofcom.org.uk/__data/assets/pdf_file/0030/98706/automatic-compensation-consultation.pdf (PDF)
www.ofcom.org.uk/consultations-and-statements/category-1/automatic-compensation (ofcom.org.uk 24 March 2017 and Ends 5 June 2017 at 5pm)
Ofcom will publish their decision statement around the end of the year.