The Local Government Ombudsman

We are the final stage for complaints about councils and some other organisations providing local public services. We also look at complaints about adult social care providers (such as care homes and home care providers). It is a free service. We investigate complaints in a fair and independent way - we do not take sides.

The Local Government Ombudsman (lgo.org.uk)

How to complain

Reasonable Adjustments Policy (PDF) (March 2017) (details on the lgo.org.uk website)