Post by Admin on Dec 11, 2018 12:04:56 GMT
Broadband customers to get automatic compensation (11 Dec 2018)
Many customers who experience fixed broadband or landline loss will soon automatically receive compensation.
The £8-per-day deal follows a new agreement between Openreach and five of the UK's internet service providers.
It will apply only when the fault takes longer than two days to fix.
If an engineer does not arrive on schedule, or cancels within 24 hours, the compensation will be £25. There will also be £5-per-day offered for new services not starting on time.
BT, Sky, TalkTalk, Virgin Media and Zen Internet have all agreed to the plan, which is not compulsory for the industry.
www.bbc.co.uk/news/technology-46523270
Many customers who experience fixed broadband or landline loss will soon automatically receive compensation.
The £8-per-day deal follows a new agreement between Openreach and five of the UK's internet service providers.
It will apply only when the fault takes longer than two days to fix.
If an engineer does not arrive on schedule, or cancels within 24 hours, the compensation will be £25. There will also be £5-per-day offered for new services not starting on time.
BT, Sky, TalkTalk, Virgin Media and Zen Internet have all agreed to the plan, which is not compulsory for the industry.
www.bbc.co.uk/news/technology-46523270